Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.

4. Auto insurance

Robert A. Martin/The Free-Lance Star/AP/File
This August 2012 file photo shows the front end of a compact car crashed inside a home that belongs to Bryan Stableford in Fredericksburg, Va. Amica, USAA, and State Farm are among the insurance companies with the best customer satisfaction ratings in the country.

Winners: State Farm, Amica, USAA

Amica enjoyed the top national consumer satisfaction ranking for auto insurance from JD Power and Associates for 12 years straight. Ratings were split by region in 2012, and Amica took the Northeast. State Farm took top honors in the South, and Central North, and West (minus California) with military-exclusive USAA also scoring high across the board nationally. 

Sources: J.D. Power and Associates, Bloomberg Businessweek

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Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

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The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

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