Winners: Amica, USAA
Amica and United Services Auto Association (USAA) – only available to military and family members – are perennial customer darlings in the insurance game, both scoring a full 5 out of 5 in overall customer experience ratings from J.D. Power and Associates. Amica also boasts an “A++” financial strength rating from A.M. Best Company, a credit-rating organization that monitors the insurance industry. And that satisfaction isn’t just for the customers: Amica was named one of the “Best Places to Work in Rhode Island” by the Providence Business News for 2012.
USAA, meanwhile, has its own sterling reputation – it has an A-plus rating from the Better Business Bureau and has been named one of the 100 Best Companies to Work For by Fortune magazine three years running
Sources: J.D. Power and Associates, Bloomberg Businessweek, A.M. Best Company, Better Business Bureau, Fortune magazine
