It's not just tangible goods that can fall short of expectations; services, like hair and nail salons, auto body shops, and dog grooming facilities can too. I take services that aren't performed as promised seriously because it's an active-engagement situation, and as an entrepreneur myself I recognize the importance of providing the very best service possible — and when that's not possible, apologizing and doing whatever I can to make amends. Good costumer service is key, and I expect you to recognize that without putting up a fight if I'm being perfectly reasonable.
Patrick Kane/The Progress-Index/AP/File
