While you may think that a small business offering a discount is using it to put its stellar customer service on display, you may be in for a harsh surprise. Critics have accused some companies of treating coupon users as second-class, rather than valued customers. Your best bet is to be kind, confident, and clear when you redeem your voucher, and if it's your first time patronizing a business, make it known. This may encourage the employees to make an effort to impress you in hopes of gaining a new regular customer.
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