An elderly passenger boarded a flight Poole was working on and ordered Poole to bring her bag to her seat, which Poole did. The passenger then asked Poole to fold her sweater a certain way – making her do it again twice – as well as asking her to open the window shade for her multiple times. Finally, the passenger said she wanted to write a letter, so Poole gave her paper they had used for catering and gave the passenger her own pen. Then the passenger asked that the letter be taken to whomever was in charge. Poole gave it to her superior, only to find out that it was a complaint that Poole didn't have her hair in a hairnet.
